Customers can purchase various amounts of Vibrant digital gift voucher from
www.vibrantbd.com on pre-payment through the selected payment gateway and using the selected payment method and the customer shall be entitled to purchase Vibrant products only from Vibrant’s own outlets across the country by redeeming his/her purchased Vibrant Digital Gift Card under the following terms and conditions.
Terms and Conditions of Gift Card.
- Vibrant digital gift voucher is not applicable for the Cash-On-Delivery method. Voucher can only purchase from online through (Mobile Banking or Debit/Credit Card).
- This voucher will be activated within 24 hours after successful payment.
- This voucher can only be redeemed at Vibrant-owned stores across Bangladesh; not at any dealer, franchised, or online store.
- This voucher can be used to pay for goods at any outlet of Vibrant.
- This voucher is neither exchangeable nor refundable, replaceable, or transferable for cash or credit under any circumstances.
- Customers can buy only regular price merchandise by redeeming this digital gift card. Discounted products will not be sold through this gift card.
- Customers can purchase more than one Vibrant product by redeeming his/her every
single digital gift card through a single invoice. - This voucher has to be used fully in a single transaction. If the total payable value exceeds the Gift card value extra amount can be paid in cash or digital payment. But if the purchase amount would be less than the digital gift card amount, that remaining amount can’t be claimed as cash.
- The validity of the digital gift card will be for 2 months from the card activation date.
Ordering Policy
- Purchase is only available for products which are shown in stock on website.
- Cash On Delivery (COD) available all over Bangladesh also digital payment allow.
- Once the order has been paid, it cannot be cancelled.
- In case of size mismatch, delivery charge will be re-applicable.
- Please contact Customer Service for order related queries.
Contact Number of Customer Service Team: Hotline: 09613-122122 (10:00 AM - 7:00 PM and Saturday to Thursday except for government holidays)
Shipping Policy
We are dedicated on delivering your order in mint condition & on time Please note our shipping policy:
- We delivered product within maximum 2 working days Inside Dhaka and 3 - 4 working days Outside Dhaka from order, we put in our best efforts to ship your order at your door step.
- Our regular delivery days are from Saturday to Thursday, excluding govt. holidays
- Each order is delivered to a single destination address. However, if you want us to deliver products to different addresses then you need to place multiple orders for individual destinations
- We make sure you receive your order in mint condition and on-time delivery. Hence we have our own delivery service and for outside Dhaka, we use reputed courier services
- While we try to deliver all your order together, this may not always be possible due to product characteristics, or availability.
Exchange Policy
If you find any discrepancies in size, or quality with the products you purchased, you can exchange the item in its original, unused condition within 2 days of the purchase date or receipt of the product. Please ensure the product is returned with the original packaging and price tag for online orders. We will gladly exchange the product under the following conditions:
- The exchanged product must be of equal or higher value than the original purchase price. If exchanging for a higher-value item, you must pay the difference.
- No cash refunds are applicable in product exchanges.
- You must report any exchange issues within 48 hours of receiving the product through our hotline at 09613-122122 (10:00 AM - 7:00 PM, Saturday to Thursday, except government holidays).
- Delivery charges for exchanges are as follows: Inside Dhaka - 80 TK, Dhaka Subarea - 120 TK, Outside Dhaka - 150 TK.
- Current promotions will not apply to exchanges; instead, the promotion active during the original purchase will be considered. If you wish to exchange for a different product, no promotional offers will be applicable.
- Flash Sale products are not eligible for exchange.
- Changes of mind are not applicable for product exchanges.
Alternatively, you can exchange your items by placing exchange requests through email at info@vibrantbd.com. The respective items must be returned to the Vibrant E-commerce warehouse at House 87, Sohrawardi Avenue, Baridhara Diplomatic Zone, Dhaka-1212. Such exchanges will be processed within 14 working days after receipt of the item(s) in accordance with the terms of this Exchange Policy.